Request Time Out - Publishing

shanlabs

Hi all,

I tried publishing my game several times today but kept getting a "Request Time Out" message after approx 10mins of uploading. My game is 5.7MB in size.

Can anyone help me out here?

Thank you!

izam

Happening now. Anybody else facing this problem this moment?

izam

izam

its been close to 6 hours now.... and counting!

izam

Is nobody else experiencing this?
Is this kind downtime acceptable?
Need I submit a ticket that will only be responded to in 4 days to get this looked into?

izam

So I tried to test publishing a less than 1mb file...went through to the server.
9mb file also did ok.
When I publish a 13mb file, it gives the same kind of problem! Request time out!!!!!!!!
What the heck is going on here?

izam

8 hours now...

izam

10 hours now!

BlackCloakGS

I have alerted the web team

izam

thanks @BlackCloakGS much appreciated

adent42

Izam, we're sorry, but there's not much I can do here.

The way we have it set up, you're uploading directly to Amazon S3.

So there is a slow connection between you and the datacenter which causes the timeout.

Please open a support request at http://support.gamesalad.com/#/help/publishing and let me know after you have and we'll see if we can find some way to help you.

izam

@adent42 all our projects are time critical. I have been waiting for close to 12 hours now and this problem still persists. I have just sent a ticket. And I wonder if this will again take 4 days to look into. How can this be good?

izam

17 hours now and the problem still persists!

BlackCloakGS

@izam what is your upload speed?

izam

its really fast somewhere in the region of 16Mbps

adent42

izam, we're really sorry about the issues. Again, this is a problem with your internet connection, so we cannot do much about it. I will be contacting you via the customer servers system with suggestions. In the mean time, you might want to talk to you ISP.

izam

izam

the project is 47mb in size. and can't go through.
Now I tried to publish a much older project sized at 42mb and it is successful a few minutes ago. What gives???

izam

Now I tried again my current project and it's successful. After 17 FULL hours spent waiting in front of my computer clicking on publish for so many times. And now its ok.
I've lost almost a day dealing with this. Unbelievable.

izam

Check this out. It took 21 hours before I could get to publish again now.

izam

It's happening again!!!! This is about the same time as yesterday!!!!

izam

and it seems like the same problems goes for signing app!!!!

BlackCloakGS

Check the console log there should be more info in there.

izam

@BlackCloakGS @adent42
even downloading the latest creator nightly poses a problem. This is the kind of download speed I'm getting from amazon S3

izam

I really don't have much time left for my project. It needs to get done by 15 June. If this is the kind of service that we depend on from Amazon S3, then I'm seriously screwed as a PRO GS user.

izam

@BlackCloakGS how do I get to the console log?

BlackCloakGS

Open spotlight and type console. Then click all messages.

izam

@BlackCloakGS this is what I got. I'm just copying over what looks like from GS:

6/6/15 2:13:13.707 pm GameSalad[442]: ApplePersistenceIgnoreState: Existing state will not be touched. New state will be written to /var/folders/q_/_hzm_0c88xl34x006s6p9k180000gp/T/com.gendaigames.GameSalad.savedState
6/6/15 2:13:15.318 pm GameSalad[442]: Failed to connect (nameField) outlet from (NSCollectionViewItem) to (GSNotifyingTextField): missing setter or instance variable
6/6/15 2:13:15.742 pm GameSalad[442]: CGSReenableUpdate: unbalanced enable/disable update.
6/6/15 2:13:15.743 pm GameSalad[442]: Backtrace (at 80.8495):
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 0 CoreGraphics 0x00007fff897e1dd1 CGSBacktraceCreate + 59
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 1 CoreGraphics 0x00007fff89965d41 CGSLogBacktrace + 15
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 2 CoreGraphics 0x00007fff8986eaf2 _ZN16CGSUpdateManager20enable_update_legacyEv + 94
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 3 CoreGraphics 0x00007fff8986ea8e CGSReenableUpdate + 35
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 4 QuickLook 0x00007fff8f807721 _Z18QLTryCatchAndCrashU13block_pointerFvvE + 17
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 5 libdispatch.dylib 0x00007fff8ff6b323 _dispatch_call_block_and_release + 12
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 6 libdispatch.dylib 0x00007fff8ff66c13 _dispatch_client_callout + 8
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 7 libdispatch.dylib 0x00007fff8ff6a365 _dispatch_queue_drain + 1100
6/6/15 2:13:15.743 pm GameSalad[442]: CGSReenableUpdate: 8 libdispatch.dylib 0x00007fff8ff6becc _dispatch_queue_invoke + 202
6/6/15 2:13:15.744 pm GameSalad[442]: CGSReenableUpdate: 9 libdispatch.dylib 0x00007fff8ff696b7 _dispatch_root_queue_drain + 463
6/6/15 2:13:15.744 pm GameSalad[442]: CGSReenableUpdate: 10 libdispatch.dylib 0x00007fff8ff77fe4 _dispatch_worker_thread3 + 91
6/6/15 2:13:15.744 pm GameSalad[442]: CGSReenableUpdate: 11 libsystem_pthread.dylib 0x00007fff8a53b637 _pthread_wqthread + 729
6/6/15 2:13:15.744 pm GameSalad[442]: CGSReenableUpdate: 12 libsystem_pthread.dylib 0x00007fff8a53940d start_wqthread + 13
6/6/15 2:13:15.752 pm GameSalad[442]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
6/6/15 2:13:15.756 pm GameSalad[442]: 0 CarbonCore 0x00007fff8b0462b7 ___Gestalt_SystemVersion_block_invoke + 113
6/6/15 2:13:15.756 pm GameSalad[442]: 1 libdispatch.dylib 0x00007fff8ff66c13 _dispatch_client_callout + 8
6/6/15 2:13:15.756 pm GameSalad[442]: 2 libdispatch.dylib 0x00007fff8ff66b26 dispatch_once_f + 117
6/6/15 2:13:15.756 pm GameSalad[442]: 3 CarbonCore 0x00007fff8afcf456 _Gestalt_SystemVersion + 987
6/6/15 2:13:15.756 pm GameSalad[442]: 4 CarbonCore 0x00007fff8afce6e3 Gestalt + 144
6/6/15 2:13:15.756 pm GameSalad[442]: 5 GameSalad 0x00000001021ee575 +[GSHardwareInfo systemVersion] + 53
6/6/15 2:13:15.757 pm GameSalad[442]: 6 GameSalad 0x00000001021eb56a -[LocalyticsSession blobHeaderStringWithSequenceNumber:] + 954
6/6/15 2:13:15.790 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.791 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.802 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.808 pm GameSalad[442]: Failed to connect (GameIcon) outlet from (NSView) to (GSRoundedRectImageView): missing setter or instance variable
6/6/15 2:13:15.808 pm GameSalad[442]: Failed to connect (GameTitle) outlet from (NSView) to (NSTextField): missing setter or instance variable
6/6/15 2:13:15.984 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.984 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.985 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.986 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:15.987 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:16.001 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:16.087 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:16.088 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:16.088 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:16.089 pm coreservicesd[137]: SFLEntryBase::ListHasChanged mach_msg returned 10000004d
6/6/15 2:13:23.674 pm com.apple.xpc.launchd[1]: (com.apple.spindump[453]) Service exited with abnormal code: 75
6/6/15 2:13:23.674 pm com.apple.xpc.launchd[1]: (com.apple.spindump) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
6/6/15 2:13:33.690 pm com.apple.xpc.launchd[1]: (com.apple.spindump[455]) Service exited with abnormal code: 75
6/6/15 2:13:33.690 pm com.apple.xpc.launchd[1]: (com.apple.spindump) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
6/6/15 2:13:41.414 pm GameSalad[442]: *** Assertion failure in -[NSTextFieldCell _objectValue:forString:errorDescription:], /SourceCache/AppKit/AppKit-1347.57/AppKit.subproj/NSCell.m:1622
6/6/15 2:13:43.704 pm com.apple.xpc.launchd[1]: (com.apple.spindump[456]) Service exited with abnormal code: 75
6/6/15 2:13:43.704 pm com.apple.xpc.launchd[1]: (com.apple.spindump) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
6/6/15 2:13:50.486 pm GameSalad[442]: {"gameproj_id":1235808,"post_url":"http://s3.amazonaws.com/gs.apps.gameproj","policy":"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","signature":"ZT8gE6cSvT2Y9qodemgbnWWcvRo=","key":"RuKB2gwUEeWbdSIACyygwg/satay club01314 9b 6.zip","success_action_redirect":"http://publish.gamesalad.com/gameproj/1235808/upload_success?token=f6056aa5c2a032a72bb985a28ea0f204ade9613a47c58af216ae6c1eb5d3b722&tokenUsername=izam","content_type":"application/zip","url":"http://publish.gamesalad.com/gameproj_file/1235808?token=f6056aa5c2a032a72bb985a28ea0f204ade9613a47c58af216ae6c1eb5d3b722&tokenUsername=izam","access_key":"0C1MCDRHZ5WB0M9NQ202","acl":"private"}
6/6/15 2:13:53.719 pm com.apple.xpc.launchd[1]: (com.apple.spindump[459]) Service exited with abnormal code: 75
6/6/15 2:13:53.719 pm com.apple.xpc.launchd[1]: (com.apple.spindump) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
6/6/15 2:14:15.294 pm SystemUIServer[241]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
6/6/15 2:15:51.916 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
6/6/15 2:15:52.093 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

Those are what I got when attempting to publish using creator.

BlackCloakGS

best advice Google spindump return code 75. Reboot the Mac and try again. There is something wrong with the Mac connecting to the s3 sever. A the url is in the console log . I am off to bed.

izam

Ok I will try

izam

definitely not my mac's that's causing the issue.
So I went to try to download the latest mac creator for another mac that I have. Same problem. Same terribly slow connection to Amazon S3.
So then I went to download the latest creator for windows on my PC laptop. SAME THING!
Super slow connection and download speed from amazon S3.

So what am I to do now?