How Long After Subscribing Before Trial Changes To Pro?
dinkyz
Member Posts: 2
in Tech Support
I have upgraded from the trial version to the pro, payment has been processed and I received an email confirming payment received, that has a link to my invoice.
Yet, I am still showing that my access is in "Trial", it has not upgraded yet to PRO. It's been over 15 minutes thus far. How long does it normally take?
Maria
Comments
Try signing out and signing back in.
http://jamie-cross.net/posts/ ✮ Udemy: Introduction to Mobile Games Development ✮ Learn Mobile Game Development in One Day Using Gamesalad ✮ My Patreon Page
It should be pretty instant unless something went wrong with the fulfillment server. I'll take a quick look, but for a faster response in the future, use the blue chat box on the bottom right.
Your update was processed. I'd follow @jamie_c 's suggestion!
Thank you, I had tried on several computers, signed out online, tried different browsers and none of it worked.
Once I signed out of the CREATOR and signed back into it, the actual program, it worked fine. I mistakenly thought signing out meant signing out on the website lol, but it's on pro now and all things are running smoothly.
Thanks for the help guys!!!
Glad you got it, I should have been more specific.
http://jamie-cross.net/posts/ ✮ Udemy: Introduction to Mobile Games Development ✮ Learn Mobile Game Development in One Day Using Gamesalad ✮ My Patreon Page