Student Discount non-redeemable?

ADSentertainment

Hey! Long time no see y'all. It's been a while since I posted on here after releasing my first game, Galastar, using this engine, since I took a bit of a break from Gamesalad, of course, consequentially, my yearly subscription expired and I'm trying to redeem it for another year in hopes to do some updates on my game. However, it appears that whenever I select it in the 'Buy Now' area and click on 'Redeem Discount', it takes me right back to the Buy Now screen and I can't really do much. I DO appear to still have my trial version for another 13 days however. Am I only able to redeem my subscription after my trial expires? Thanks in advance!

Side note: If this is in the wrong category, feel free to move it or have me start another thread and delete this one. This category just seemed most appropriate.

-Timo-

In the right down corner you can start a conversation with one of the gs team members. They should be able to help you with this.

tatiang

This happened to me, too. Support was able to resolve it.