Native Preview Not Working, Just a Grey Screen

dariusimmanuelguerrero

This is all I see now. It used to work.

I have Windows 10 with 12GB RAM, NVIDIA GTX950M and I know the specs can handle it just fine. It was working before. I just paid for everything and I hope to make a game soon.

I installed the new driver updates and did an uninstall, reinstall of GameSalad. What do I do next? It still isn't working.

Please help me. I've been searching the forums for 14 hours now.

dariusimmanuelguerrero

I'll promote your game on social media should you have a fix for this. please. I don't want to refund my subscription just yet. Thank you.

tatiang

Contact tech support by clicking on the blue chat icon at the bottom-right of the forums page.

pHghost

@dariusimmanuelguerrero said:
I have Windows 10 with 12GB RAM, NVIDIA GTX950M

Yeah, this is a known problem. Sorry to hear your computer got infected with the Win10 virus. It's a tough one to crack and get rid of.

JK. Do as @tatiang suggested.

jamie_c

Yeah, this is a known problem. Sorry to hear your computer got infected with the Win10 virus. It's a tough one to crack and get rid of.

LOL

dariusimmanuelguerrero

got it fixed by Alex from GS Support! something to do with the .net framework messing up when i first installed. win10 is a mistake i regret entirely.