Why wont my app generate?

Triangularity Games

I published my game and clicked "generate". Ive waited 2 hours (usually it takes 30 seconds) and it hasnt generated yet. Why? What should i do?

RabidParrot

@stephenriska123 said:
Thank you I'm with tech support so ill help him out when I'm done

Did you right click the "generate" button tab?

Thunder_Child

Reload the page or just close the portal...try again and change the version number +1. It will allow you to generate again.

Triangularity Games

@Thunder_Child said:
Reload the page or just close the portal...try again and change the version number +1. It will allow you to generate again.

I tried this...same result. It just wont generate. I even added another android version and that didn't do anything either...is there a bug in the servers?

Thunder_Child

It sounds like you have a legitimate reason to create a ticket with GameSalad

Thunder_Child

Worse case you may have to publish as a new app in the portal. If it works....remove the previous one.

Thunder_Child

Oh wait ! Your using a PC? I may be giving bad advise. I'm not sure my advise can help. Sorry.

Triangularity Games

@Thunder_Child said:
Oh wait ! Your using a PC? I may be giving bad advise. I'm not sure my advise can help. Sorry.

I also tried it on a mac...same result, the generating button just gets stuck and never generates the app (it says "your app has been uploaded to generation" so its going to where it needs to go, but it never comes back)

Thunder_Child

Hmmm. Very weird @GeorgeGS

Triangularity Games

@Thunder_Child said:
Hmmm. Very weird GeorgeGS

That's why I was wondering if its a bug because I know they just updated the publishing process yesterday, but nobody seems to be having the same problem...I sent it into support, so mabey they are working on it idk...

Thunder_Child

I hope they find a solution quickly for you.

Thunder_Child

You may not be the only one having this issue...

http://forums.gamesalad.com/discussion/88356/apk-generation-server-down#latest

Triangularity Games

@Thunder_Child said:
You may not be the only one having this issue...

http://forums.gamesalad.com/discussion/88356/apk-generation-server-down#latest

Thank you I'm with tech support so ill help him out when I'm done

Triangularity Games

@RabidParrot said:
Did you right click the "generate" button tab?

Yeah. I had to contact support and they had to refresh my request from their end or something. Its all good now. I think what happened is i tried generating it while they were doing an update so it got stuck