Please post Hardware if you get Hard Crashes!

Rob2Rob2 Member Posts: 2,402
edited November -1 in Tech Support
Having suffered frequent kernel panics and now just black screens when clicking the green preview button in GS I would like to get some idea of what is causing it so please post brief system details if this has happened to you. Thanks

ATI Radeon HD 2600 Pro 256 MB
iMac8,1
OS X 10.6.4
2.66 GHz Intel Core 2 Duo
4 GB 800 MHz DDR2 SDRAM
320 GB HD
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Comments

  • reddotincreddotinc Member Posts: 653
    iMac i7

    Only had one Kernel Panic but another non-message freeze and multiple GS crashes.
  • Rob2Rob2 Member Posts: 2,402
    multiple GS crashes where you have to force quit?

    was the kp and freeze when you went to preview?

    ps thanks...freeze is a better word to use
  • reddotincreddotinc Member Posts: 653
    where GS closed it self and provided an error report that I submitted.

    Both freezes were when pressing the screenshot button within preview.

    no worries :)
  • firemaplegamesfiremaplegames Member Posts: 3,211
    I do get a black screen once and a while when clicking preview. Clicking the little reload arrow fixes it.

    No hardware crashes though. Once and a while GS will crash after I already hit the quit button anyway. That happens on most of the software I use though. Flash and Photoshop especially.

    "flash has unexpectedly quit..." ( well, not TOO unexpectedly, since I just hit the quit button!)
  • StusAppsStusApps Member, PRO Posts: 1,352
    No real crashes here. But I have to quit due to slow down (memory leak?) after about every 15 minutes of work. When I reload after that, GS reports that it had crashed, so I guess it's not quitting cleanly.

    That's on MBP i7.
  • Rob2Rob2 Member Posts: 2,402
    thanks....thats pretty unique, everyone seems to report the slowdown problem.
  • BeyondtheTechBeyondtheTech Member Posts: 809
    The only time I've ever had hard crashes is when I was trying to play a GS game in Safari. The GS plug-in either gives me a kernel panic, or it just freezes the system entirely, or I get a pretty cool-looking graphics corruption and it freezes.

    I avoid playing with GS web games entirely.

    I have a late-2008 model iMac 20", Core 2 Duo 2GHz, 250GB hard drive, 4GB DDR2 667.
  • Rob2Rob2 Member Posts: 2,402
    ATI graphics?...thanks
  • daviddifrancodaviddifranco Member Posts: 4
    I'm getting hard crashes on a Mac Pro 2.66 GHz (late 2006) model. If I click the green preview button, both my displays instantly go blank and my audio begins to skip. The only solution is to restart my Mac Pro each time, which obviously gets annoying real fast. I paid the $99 membership fee, so I'm really hoping this gets resolved soon.
  • Rob2Rob2 Member Posts: 2,402
    Thanks...can you post yout graphics chipset
  • daviddifrancodaviddifranco Member Posts: 4
    I'm using an ATI Radeon HD 3870. Full graphics/displays info:

    Chipset Model: ATI Radeon HD 3870
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: ATI (0x1002)
    Device ID: 0x9501
    Revision ID: 0x0000
    ROM Revision: 113-B3390F-270
    EFI Driver Version: 01.00.270
    Displays:
    Cinema HD:
    Resolution: 1920 x 1200
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Rotation: Supported
    DELL 2005FPW:
    Resolution: 1680 x 1050 @ 60 Hz
    Pixel Depth: 32-Bit Color (ARGB8888)
    Mirror: Off
    Online: Yes
    Rotation: Supported
  • ixolitixolit Member Posts: 15
    i have to close GS very often if i work on bigger actors if i don´t do it every 15-20 minutes i get the colorterrorball and after 5 minutes GS crash :/

    MBP 15" i7 2.66ghz
    8gb DDR3
    nvidia geforce GT 330m
  • LandcrabLandcrab Member Posts: 9
    I just got a new imac 27", i5 2.8ghz, 4gb 1333MHz ddr3 , ATI Radeon HD 5750 1GB, OSX 10.6.4

    I get a black screen (kernel panic?) very frequently when I start a preview with the green play button (GS 0.8.9). This has yet to happen in any other scenario, but has happened three out the five times I've tried preview on this machine. I'm afraid to use it now. =(
  • vegasmike1vegasmike1 Member Posts: 192
    @Rob2

    Pretty much the same hardware and yes get the doom stuff when hitting preview button, but if I save the game, prior to hitting the preview, some of the times its cool. I think if you have a blank screen for the scene, then GS tries to put the screen in on touch of the preview button and it just gets totally smushed. Smushed is a tech term for fubar.
    9)
  • LandcrabLandcrab Member Posts: 9
    So I've been reading that the screen blacking out isn't all that uncommon for macs (seems that the fans aren't keeping the GPU cool enough at the standard speed). So I turned some music on while reproducing the problem and...... the music stopped and stuttered too and when I restarted there was a kernel panic report (usually there isn't). Anyway, here it is, hopefully its useful to someone for fixing this (I submitted it as a bug to GS also)

    Cheers.

    Interval Since Last Panic Report: 214283 sec
    Panics Since Last Report: 1
    Anonymous UUID: E6B930D8-1E2E-438A-93BA-E1E53ECAE35E

    Thu Nov 4 23:17:32 2010
    panic(cpu 1 caller 0x28d59c): "pmap_flush_tlbs() timeout: " "cpu(s) failing to respond to interrupts, pmap=0x88f1984 cpus_to_respond=0x8"@/SourceCache/xnu/xnu-1504.7.51/osfmk/i386/pmap.c:3548
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x5e25bb38 : 0x21b455 (0x5d09dc 0x5e25bb6c 0x2238b1 0x0)
    0x5e25bb88 : 0x28d59c (0x58e858 0x88f1984 0x8 0x2ae9ec)
    0x5e25bbf8 : 0x29274b (0x88f1984 0x8e5000 0x1 0xa82a5b9)
    0x5e25bd88 : 0x254d4b (0x88f1984 0x8e5000 0x1 0x67301)
    0x5e25bdf8 : 0x257d1f (0x48cf254 0x88f1984 0x8e5000 0x1)
    0x5e25bf38 : 0x2a83b3 (0x890d5c4 0x8e5000 0x1 0x3)
    0x5e25bfc8 : 0x29e80a (0x8bc6ee4 0x1 0x10 0x0)

    BSD process name corresponding to current thread: GameSalad

    Mac OS version:
    10F2056

    Kernel version:
    Darwin Kernel Version 10.4.1: Fri Jul 16 23:04:20 PDT 2010; root:xnu-1504.7.51~1/RELEASE_I386
    System model name: iMac11,3 (Mac-F2238BAE)

    System uptime in nanoseconds: 4871193153783
    unloaded kexts:
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    Model: iMac11,3, BootROM IM112.0057.B00, 4 processors, Intel Core i5, 2.8 GHz, 4 GB, SMC 1.59f2
    Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB
    Memory Module: global_name
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  • TboneTbone Member Posts: 49
    Hi Guys,

    Im getting the black screen very frequently. I had been thinking it was hardware related as I haven't had this problem prior to the current version of GS. But I've been away for a bit and haven't used GS for a few versions.

    I'm running MacBook Pro
    Model Name: MacBook Pro
    Model Identifier: MacBookPro1,1
    Processor Name: Intel Core Duo
    Processor Speed: 2 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 2 MB
    Memory: 1 GB
    Bus Speed: 667 MHz
    Boot ROM Version: MBP11.00
  • Rob2Rob2 Member Posts: 2,402
    The kernel panics seemed to be an ATi graphics problem and I haven't had one since performing an update http://gamesalad.com/forums/topic.php?id=9625#post-69626 . I feel a bit guilty now having not been more vocal about it .... but you haven't seen my hat! :)
  • LandcrabLandcrab Member Posts: 9
    I did the snow leopard graphics update before trying GS on this machine. Maybe it would work if I hadn't? I have read a few cases where that update caused some problems, generally on older hardware though...
  • TwistedMechTwistedMech Member Posts: 408
    27 inch i5 iMac - black screen or complete system crash. 20% of the time i run my own project and 80% with any GS templates or samples.

    So far no issues on my new macbook pro 17 i7 which uses nvidia so guess its an ATI driver issue.

    at least i can say that i have more crashes on a mac than any windows user lol.
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    Apple Mac Pro Two 2.93GHz Quad-Core Intel Xeon/6GB/640GB/GeForce GT 120

    I didn't have Kernel Panic yet, but sometimes I have black screen instead of game, while Previewing it. Reset button helps.
    And few times GS just crashed when it was open for a long time.
  • dmcdowelldmcdowell Member Posts: 128
    Hi guys. I just wanted to let you know that at least some of these issues have definitely been fixed. (It's kind of hard to tell just for sure about all of them from the descriptions). Also -- any time GS crashes and you send in a crash report, real people do in fact look at them and try to determine the problem and the solution. It's a little bit like detective work, and not every crash report contains useful information, but definitely some of them do. So please do send a crash report if you get a crash, and definitely report bugs if you see them. (See "Report a bug" link below) Thanks for all of the information here.
  • LandcrabLandcrab Member Posts: 9
    That's encouraging. I'm looking forward to the new release =)
  • TerrellTerrell Member Posts: 7
    I get kernel panics every time I press the green triangle. Makes the software pretty useless when it constantly crashes or freezes my whole machine.

    MBP 2.33 GHz Intel Core 2 Duo
    2 GB 667 MHz DDR2 SDRAM
    ATY Radeon X1600 with 256 MB VRAM
    OS X 10.6.5

    I have tried to capture a crash report, but was able to do it only once (which I did send in). The kernel panics are so sudden that no crash report is generated in Apple's Feedback Tools (except that one time).
  • TerrellTerrell Member Posts: 7
    I have discovered to save, save, save. And when I do that, it seems to keep going without a crash. Save especially before hitting the green Preview button.
  • dmcdowelldmcdowell Member Posts: 128
    Hopefully this update will resolve your (collective) issues. If not, please contact us. We just got a test machine with similar specs and after the update I plan to do some extensive tests with it.
  • LandcrabLandcrab Member Posts: 9
    The update has eliminated my black screen crashing problem (so far at least, fingers crossed). I've run about 30 different tutorials/demos and had no problems with preview.
  • dmcdowelldmcdowell Member Posts: 128
    That is great to hear!
  • SnowSnow Member Posts: 124
    I get the odd crashes, but that's probablye because I am running GS in a VMWare image of Snow Leopard on an A11 Toshiba Tecra with 8MB vram (well dynamic vram I was told, it borrows more ram if necessary though I've never heard of such a thing) at the moment. I do own an intel Mac though, so if absolutely necessary, I can upgrade it and use that... and force my gf to use another computer lol.
  • HymloeHymloe Member Posts: 1,653
    I have to Force Quit Game Salad quite a lot.

    But the worst thing is that it doesn't play any Sound FX. It plays music, but not Sound FX. The sample projects that have sound don't play, and my own projects don't play either. Can't figure it out!

    iMac 4,1
    2Ghz Core 2 Duo
    2GB Ram
    Intel High Definition Audio
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    Hymloe,

    Please check the date of threads you bump. You have a tendency to bump threads that are 1+ years old. GameSalad has changed so much in that time period there is very little information that still applies.

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