App Rejected: Black Screen on Launch?

jblb2424jblb2424 Member Posts: 65
in iPhone and Android Publishing

Hello!

Today my app was rejected and I have no idea how to fix it. Here is the response I got from apple:

"We found that your app exhibited one or more bugs, when reviewed on iPhone 5s running iOS 7.1.2, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.

Specifically, your app only displayed a blank, black screen upon launch. Please see the attached screenshot for more information."

How do I go about fixing this? Is it an issue with the binary Gamesalad generated? I am truly clueless and have no idea how to even begin fixing this. Any response will be greatly appreciated, Thanks!

Comments

  • gamestudentgamestudent Member Posts: 504

    When I submitted my first app I had the same problem. all I did was resubmit it and it went through. I guess you could try that, but you might want to wait for some more responses.

  • jblb2424jblb2424 Member Posts: 65

    Interesting. Did you regenerate/resign the app, or did you resubmit with the same binary?

  • jblb2424jblb2424 Member Posts: 65

    @gamestudent said:
    When I submitted my first app I had the same problem. all I did was resubmit it and it went through. I guess you could try that, but you might want to wait for some more responses.

    Interesting. Did you regenerate/resign the app, or did you resubmit with the same binary?

  • gamestudentgamestudent Member Posts: 504

    I just resubmitted it.

  • Tiny_IdeasTiny_Ideas Member Posts: 326

    This is going to sound a bit silly but its needed:

    Did you test it on your iPhone before submitting.

    Why on earth would you submit it again. Its been rejected. This means there is a problem. Fix it before submitting again.

    To fix the issue, have you added your splash screen?

  • jblb2424jblb2424 Member Posts: 65

    @Jeromy said:
    This is going to sound a bit silly but its needed:

    Did you test it on your iPhone before submitting.

    Why on earth would you submit it again. Its been rejected. This means there is a problem. Fix it before submitting again.

    To fix the issue, have you added your splash screen?

    I'm so stupid! Last time I made an app, GS still didn't allow non-pro members to make splash screens, so I assumed the same thing would be in place now and GS would put their splash screen on my app automatically. Thanks!

  • bizextremebizextreme Member, PRO Posts: 111
    edited August 2014

    Its the reviewer I am guessing thats why someone got through when resubmitting some reviewers are just angry and have no idea what they are doing and reject everything. I was supposed to get a call from apple having similar issue however got a new reviewer and everything went through fine.

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  • http_gamesaladhttp_gamesalad Member Posts: 1,340

    @jblb2424 try this go and uncheck "preload art" on all of your actors in your game. Tell mw if it works! (That was my problem once and with a little time and stuff I unchecked it and it worked with a charm" Good luck on your game . Can't wait to see your app up and running! Good luck :)

  • http_gamesaladhttp_gamesalad Member Posts: 1,340

    tell me*

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