Problem trying to upgrade to PRO ( Invalid Zip )

Lovejoy

Hello,

I apologize if this isn't the right section to post this.

I am trying to upgrade my account to PRO but i am unable. When i add it to my cart and try to check out, the little window comes up to fill in your billing info. This is where the problem comes in, when i type in my billing zip code ( 85392 ) it tells me its an invalid zip code, so i am unable to purchase the upgrade.

Ive tried it in safari, chrome, and firefox and its always the same problem. A ticket was submitted, but i figured id post here as well incase gamesalad's vacation starts early.

Thank you,
-Ray

jigglybean

@ForumNinja may be able to take a look for you

BlackCloakGS

@raycur09 submit a support ticket and CS will help you with your issue.

Thunder_Child

Make sure you have chosen a state before entering zip. And or country.

Lovejoy

@Thunder_Child said:
Make sure you have chosen a state before entering zip. And or country.

Tried that, it only happen when entering my zip code, if i put down my neighboring zip like 85338 or any other it works, just not with mine.

@BlackCloakGS said:
raycur09 submit a support ticket and CS will help you with your issue.

Submitted one yesterday, just wanted to make a post just incase anyone had this issue before. I'll just wait and see what support tell me.

Thank you guys for the responses.

adent42

That zip code isn't in the database we use for some reason so I added it manually. Time to start looking for another zip code db!

Lovejoy

@adent42 said:
That zip code isn't in the database we use for some reason so I added it manually. Time to start looking for another zip code db!

Thank you for the swift fix!