How long until gshelper responds usually ?
bizextreme
Member, PRO Posts: 111
Hi, I sent in a ticket 4 days ago for help with the cafe dash template and have yet to receive an answer is this normal whats the general wait period does anyone know?
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Comments
No idea. I don't even know where you found "gshelper", haha... Maybe try asking your question on the forums?
Not sure about GSH but we respond within 12 hours often within 1 hour if its in our time zone 7am-11pm.
We also offer free support for paid templates but again I'm not sure on the set up over there.
Customer service is our #1 priority so imo 4 days is too long and i haven't seen Jon around since his big scam.
Darren.
@DeepBlueApps Can you perhaps link me to some threads about the scam issue? I wasn't around I must have missed it.
Range from 2 days to a week in my experience. Tagging @uptimistik may help.
this sort of stuff should be posted over on their forums
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