Crash Concern

william24william24 Member, PRO Posts: 143
in iPhone and Android Publishing

My app was recently rejected because it crashes during the in-app purchase. Specifically, it crashes when the user inputs their itunes password. Apple states that this only occurs on iPad and iPhone 5 when running iOS 7.1 Any ideas? I am a PRO members running the latest version 0.10.4.1 Anyone else have issues?

Comments

  • jtdjtd Member Posts: 1

    I am in the exact same situation. I just had my app rejected today for the following reason. I am also publishing using GameSalad 0.10.4.1.

    Reasons

    2.1: Apps that crash will be rejected

    2.1

    We found that your app crashed on iPad running iOS 7.1 and iPhone 5s running iOS 7.1, which is not in compliance with the App Store Review Guidelines.

    Your app crashed when we: attempted to purchase the IAP option.

    This occurred when your app was used:

    • Offline
    • On Wi-Fi
    • On cellular network

    We have attached detailed crash logs to help troubleshoot this issue. For information on how to symbolicate and read a crash log, please see Tech Note TN2151 Understanding and Analyzing iPhone OS Application Crash Reports.

    If you have difficulty reproducing this issue, please try testing the workflow as described in Testing Workflow with Xcode's Archive feature.

    For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to prepare any symbolicated crash logs, screenshots, or steps to reproduce the issues for when the DTS engineer follows up.
    Questions or comments?

    To provide additional information, or ask questions, about the rejection details, please use the Reply field in the Resolution Center. This is the most direct way to communicate with the App Store Review team to resolve issues as quickly as possible.

    I have tried recreating the in-app functions as well as the in-app item in iTunes connect. I have not resubmitted the app because I am honestly not sure if it's fixed. I'm still researching the issue. Anyone have any ideas?

  • william24william24 Member, PRO Posts: 143

    I have apps that have IAP and no problems so I am at a loss as to why this one isn't working. Any other thoughts?

  • william24william24 Member, PRO Posts: 143

    This is the response I received. If the GS code is prompting the login and that password cause it to crash, then what is wrong?

    Specifically, the application crashes after entering Apple ID/Password for in-app purchase.

    The steps to reproduce are:

    1.) Launch Application
    2.) Press Start
    3.) Click different character to unlock
    4.) Unlock features
    5.) Enter Apple ID/Password
    6.) Loading and crashes
    7.) Repeated and issue persists

  • william24william24 Member, PRO Posts: 143

    Bump

  • izamizam Member, PRO Posts: 503
    edited April 2014

    My app contains iAP and was just rejected because apple review reported that "it failed to connect to iTunes". When I tested adhoc before submitting to iTunes it was fine. I tested on iOS 7.0. What happened?

    "We found that your In-App Purchase product exhibited one or more bugs, when reviewed on iPhone 5s running iOS 7.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines."

    All my games on Google Play

  • izamizam Member, PRO Posts: 503
    edited April 2014

    I've just updated my iPod touch to iOS 7.1 and I can confirm that iAP doesn't work. It gives a message cannot connect to iTunes. Anybody else facing this issue?

    All my games on Google Play

  • stueynetstueynet TorontoMember Posts: 166

    @izam said:
    My app contains iAP and was just rejected because apple review reported that "it failed to connect to iTunes". When I tested adhoc before submitting to iTunes it was fine. I tested on iOS 7.0. What happened?

    "We found that your In-App Purchase product exhibited one or more bugs, when reviewed on iPhone 5s running iOS 7.1, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines."

    Had the exact same thing happen and identical reason. This was an update to an app that was already accepting in-app purchases successfully and the code is the same so not sure what the issue is either.

    My Latest GS Game - Tiny Spirit
    My First GS Game - Dashing Ralph

  • izamizam Member, PRO Posts: 503

    Thanks @stueynet‌ for the confirmation. This definitely looks like a game salad bug. I wonder how long this will take to be fixed.

    All my games on Google Play

  • izamizam Member, PRO Posts: 503

    I've regenerated another binary from Gamesalad server. Surprsingly iAP now works ok on iOS 7.1
    Try it out now guys.

    All my games on Google Play

  • william24william24 Member, PRO Posts: 143

    Hey @izam and @stueynet ... I appreciate the responses. This has bugged me as this is the second time the app has been rejected due to the iAP and that is not something I've had problems with before. I'm glad to know it's not just me. I'll try it again @izam ...third time is a charm...

  • izamizam Member, PRO Posts: 503

    No problem @william24‌ Please report here and let us know if it works out for you.

    All my games on Google Play

  • william24william24 Member, PRO Posts: 143

    submitted again...I'll let you know

  • FetaboyFetaboy Member, PRO Posts: 191

    Same issue here as well.

    Warning There was an error rendering this rich post.
  • william24william24 Member, PRO Posts: 143

    I've seen a few threads with crash concerns for ios 7.1..I've submitted a bug sheet to CS...hopefully resolved soon...very frustrating...

  • william24william24 Member, PRO Posts: 143

    Any word? Just wanting to know that it is being looked at and a resolution is coming...

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    http://forums.gamesalad.com/discussion/comment/467545/#Comment_467545

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