Publishing server maintenance

GSdustin

Hello everyone,

Today/tonight I will be doing maintenance on the publishing servers to make them more reliable. You may notice intermittent issues with publishing while this is going on. We are seeing an increased level of traffic to these servers that is likely being caused by the holiday season.

I ask that you please bear with us as we work to get this under further control. Thank you so much for your understanding, and please feel free to ping me with questions or to report abnormal issues when publishing.

Once I have completed maintenance I will update this post.

GSdustin

Team,

I've added more compute power to the publishing servers, so we should be seeing more reliability :-B

Again, please do not hesitate to PM me in the event that you're still having publishing issues. Thanks again!

RubiWorks

I enter every days by if i see anything of news in async multiplayer. Any date or spoiler?
And good works!!

gajaklukasz

I can not update the apk for android because it displays a server error. I created a new position in portfolio but the two hours it takes to generate the file. How long does it take?

neoman

@gajaklukasz I had the same problem with an IOS app while creating an Ad Hoc ... It got stuck in generating so I created a new app entry on the web portal then repackaged the app and all worked as expected after that I deleted the app which was stuck on generating. Worth a try ... ;-)

gajaklukasz

( Still not working. I guess I have to wait for them to finish work on the servers.

dimps620

I had problems last night but tried it again this morning and was able to publish an update to my iOS app.

jonmulcahy

I built apks/win8 and mac builds last night off and on without any real issues.

HoneyTribeStudios

Just published an ad hoc ios build and all seems fine.

TechNoir

Doesn't work for me..

jonmulcahy

Doesn't work for me..

are you getting an error?

DeepBayGames

Updates aren't working for me at this time. 1:27 pm Pacific Standard time. Was able to upload but could not update my project. Received a broken link message on several attempts.

jonmulcahy

if you hit back it might work, i had to do that a few times last night.

DeepBayGames

Thanks jonmulcahy. Back button did not work for me, but when I accessed my portfolio through the tab at the bottom R of GS creator, I did notice that the project had been updated. Unfortunately when I tried to generate an APK, I received a message that the server was undergoing maintenance, and to try again later.

wsuhoops

same, can't do anything.

Thunder_Child

ahhh...just saw this post...now I know why....Im going into publish withdrawals...lol

BazookaTime

I am guessing there is a reason but why not wait to do this when the App Store is down for the holidays? This time of year a day might be the difference in getting an update or game approved before the shut down.

alarm656

I'm sitting and waiting when the maintenance will be finished. can't generate apk. Timezone +6 hours

neoman

I am guessing there is a reason but why not wait to do this when the App Store is down for the holidays? This time of year a day might be the difference in getting an update or game approved before the shut down.

I agree not good timing ...

I just got an IOS app packaged after 3 failed attempts. It's pot luck depends if you get a server that is undergoing maintenance or not ... I had the same issue yesterday ... ;-)

Jungrila

I can't publish iOS app package at all from yesterday.

Sometimes I can access the publishing screen, but the Generate button is not activated.
and sometimes, I can't even access it, instead the error message is displayed as below.

"Oh noes!
We have a problem,
and beg for your indulgence;
forgive our error. " ^#(^

JamesLewis

Yup - not working. Struggled to upload. Generate button greyed out. So created new project. But still waiting for generation - an hour later...

Looking forward to all working soon. I also have an app I'd like to have approved pre-Xmas shut down...

Fingers crossed...

eliteapps

Team,

I've added more compute power to the publishing servers, so we should be seeing more reliability :-B

Again, please do not hesitate to PM me in the event that you're still having publishing issues. Thanks again!

You might want to PM GSdustin about this so he know sooner rather than later about this

GSdustin

This maintenance was absolutely critical to keep the servers as stable as possible and could not have waited. If we would have waited there would be a downtime of 100%. I'm still seeing a large amount of usage on the servers but everything at this time is still online and working as expected.

If you are still having problems I would encourage that you either PM me as advised so I may look into your issue directly, or submit a traditional support request at the following link so we can ensure your case is looked at:
http://gamesalad.com/support

I apologize about the issues as of late but we will soon be releasing a network status page for everyone to eliminate confusion about the status of all services.

kirafu

server is down,Again /___\

eliteapps

Not working for me either

JamesLewis

Ok, got it working.

BUT, I have had to create a new application submission each time - updating an existing one wouldn't work - the generate button was always greyed out.

Anyway, I've submitted to Apple, so fingers crossed.

alarm656

could you please inform it before although one week before. that you'll be making maintenance(((

adent42

Hiya. There's a trick you can use for app generation. If the button is stuck on grey, you can right click on the button and "Open in a new Tab".

This will queue another generation cycle. Please don't abuse this trick, as it will just put more stuff in the queue and make the problem worse!

To help expedite things and help us pinpoint the problem, please PM me with the link to your game's publishing portfolio page if you are having problems with stuck Generating. If you don't hear back from me, rest assured that I am working on the problem and I'll try to get back to you. If I get overwhelmed, I'll come back to this thread and ask you to start putting in real support tickets.

Sorry for the inconvenience, especially around this time of year. We'll be doing everything we can to make it better.

colander

@adent42 I can't publish either the button is greyed out and it has been like that for a doy or so. I sent you a message about it.

EDIT: It is working now

matarua

It's been all good for my iOS iPhone builds thanks - nice and fast cheers M@