URGENT Attention GS Management/Technical

SharkawyDev

Dear GS Management/Technical/Sales/Customer Service,

I didn't decide to bring this issue up here until i couldn't get any support from your support team.

Im not able to publish at all and i think i have some serious issues with my account.

Here is the thing, i joined the GS Pro program around last April or May and since that i didn't publish any new projects, but I've been trying to for the last couple of weeks and all what I'm getting is an instant errors after i click (generate app). i did contact support several times and all what I'm getting from them is (keep trying) i kept trying a lot & a lot, in the last 48 hours i tried more than 40 times and still getting errors.

I have a very good internet connection and I'm sure its not the problem while uploading (12MB download/4MB upload)

I even asked someone in a different continent to access my account and try to publish but he is still getting the same errors from my account, but when he tried to publish from his account it went so smooth & fast.

This project is so critical as its moving with a huge marketing campaign that i spent a lot of money on and it's launched already, everyday passes and I'm delayed in-cause of that issue is a loss for me.

I as a lot others do rely on GameSalad and I'm expecting it to deliver the results it should when i need it, and apparently its not and I'm way disappointed and really considering moving to another platform even if ill pay more, cause what matters at the end is the result that the software can deliver & a high end customer service level.

Bottom-line; i need an immediate action from your side to publish my project and i don't want to face any of those issues again.

Sharkawy

cc @SaladStraightShooter

LiquidGameworks

I have attempted to help with this issue, trying different tricks to get GS publishing to behave. However, it generates a "Something's wrong with the server" IMMEDIATELY after you click generate.

Has anyone else had this issue? If so, did you find a solution?

basil81

I'm the graphic designer on this project, and while @a.sharkawy and I were trying to get the game published, I suggested that I try publishing one of my own projects to see if it worked for me, and it did. I tried twice and both times I was able to Generate the app successfully. Immediately after he tried his and he got the same error, "The internet is broken" or whatever it was. Thing is, it would occur instantly after hitting generate app, and so this leads us to believe there's some other issues here besides the servers, since they obviously weren't down when I went to publish my own game. Hope this info helps.

wpaten

Have you tried re-downloading Gamesalad? I know awhile back I was having weird error messages as well, so I put Gamesalad in the trash, and got myself a fresh install. It fixed my issues immediately. Not sure if you are on a Mac or PC (I am on a Mac). I used an App Cleaner program to make sure it got rid of any preference files that may have been messed up as well.

3itg

Having odd characters caused this issue for me.
I had (Parenthesis) in my game description and an @ in my another field.
Once the () was gone... and I changed @ to at, it worked for me.
Another forum post I read once upon a User had a "." in his name ie: 3.itg
It caused that user problems as well... I think SSS changed his name (Omitted the period).
Don't remember if it was publishing problems or not (might have been website problems though)
edit: On another project, I had images named with Chinese characters. broke publishing too.

Just a thought.

SharkawyDev

i did all those solutions and nothing yet ... huh seems that the word "attention" is not good enough to capture their attention

famekrafts

Could be a problem with your browser? Tried checking your browser?

SharkawyDev

Could be a problem with your browser? Tried checking your browser?

Safari, Chrome & Firefox

SharkawyDev

Ok the "no-reply" & "ignore" from GS is kinda annoying so ill make sure to keep this up & seen clearly

basil81

@StraightSaladShooter, I realize your role here is as a moderator, but SharkawyDev is also a paying customer, and as such he's entitled to a level of customer service that's proportional to the money he spent on the Pro subscription. Your use of "quotations" may be interpreted as dismissive and a little bit disrespectful, not to mention you prefacing your comment with "dealing with a few things that needed more attention", which suggests that SharkawyDev's issue is not worthy of the same level of attention. Again, I'm sure your intentions are honorable, but also take into account that someone in Sharkawy's position (in a word, desperate) doesn't need to be made to feel as though his issue doesn't matter. Certainly not for a Pro member. What's needed now is a swift resolution to this problem, and for a disgruntled paying customer to be made happy again, and for smiles to replace frowns. . And Sharkawy, just gotta relax my man, it's in their hands now, and they're good hands I'm sure .

JamesLewis

Hello Guys... @saladstraightshooter

I've just a similar problem with a project that I was unable to upload - I was told I have a network problem... (when I don't - a new blank project would upload fine...)

I followed the advice of @3itg - I had a VERY long name to the project - with spaces, dashes etc... my solution was to cut this down in size and keep it simple, and hey presto, it worked.... Gamesalad is a temperamental old girl!

Happy Apping....

ShadowMoon

I don't get it why do we have to upload our games to GS website for publishing? Is the website secured? can SOUS CHEF access into our account?