Many Google Checkout Order's Cancelled

TouchTiltGames

Just wondering if any other Dev's out there who utilize the Android store for your apps experience this?

Everyday I get anywhere from 1-8 cancellations of one of my games. Here's what the email says:

'Google cancelled a recent purchase from your store.'

'Reason: Customer request to cancel' (or) 'Reason: Other (describe below)'

..but there is no other information. Tried googling the issue but I'm not really getting anywhere with a reason why I have so many cancelled orders. My only thought would be because perhaps the game isn't playing properly on their device however I see no 'crash reports' in the dashboard. Most are from other countries...

Thoughts?

alek1805

Hi
My experience on Google Play

Some days I had 20 paid sales on google play , 14 sales have been cancelled.
Reason why orders have been cancelled.

-App not working
-Customer dont like a game, after purchased order he have 15 minutes to cancell.

Google play isnt good for selling paid apps

Manto

Google offers a 15 minute period to cancel your app purchase. And I think many people tend to just test the apps and then cancel if the app is not what they want.

I also get a lot of those mails every day. But I didn't find any with the reason "Other". Most of them were customer's request to cancel but there were also some mails with a reaseon of "order has been cancelled because your buyer failed to provide a valid credit card number that passed authorization successfully. The buyer's credit card was never charged for this order and we've sent email to your buyer regarding the cancelled status of the order."

TouchTiltGames

Hmm ok great guys, thanks a lot for the info.

IcedB

Just had my first cancellation, not sure I want to get an email each time! seems like a fair system for the buyer!

Chakku

seems like a fair system for the buyer!

@IcedB

I don't use Google Play, but wouldn't this be pretty unfair to the seller?

The buyer could keep downloading the app and cancel the order every 14 minutes?


Chakku

Manto

@Chakku It's probably only once per app. But there are ways to save the app and cancel the order. (Get the app for free)

Chakku

But there are ways to save the app and cancel the order. (Get the app for free)

@Manto1

Yep, probably people saving the apk's via a file browser


Sad to hear


Chakku

tenrdrmer

one of the many reasons I don't bother with google play.

AfterBurnett

I have read that it is an issue with Google's payment system (if there is no reason given for the cancellation). Look closely and you'll often notice that the same person cancels over and over because payment won't go through. At the moment, around 90 percent of my orders are being cancelled and as you can imagine, I'm not happy... sorry to bump the thread, just looking online myself for why this is happening all of a sudden. I used to have a cancellation every once in a while, but now the bulk of them are... SO PISSED!!!!

Chakku

@POLYGAMe
Yeah, Google Play isn't the best market for Paid apps

If I were you, I'd try contacting Google about this. I'd think that they would be concerned and try to fix this

I'm afraid I can't offer much more help than that though

Chakku

pinkio75

Googleplay is a poor market suitable only for free apps, many people who have it not want pay for games; my experience tells me that Googleplay is the worst/poor market to sell our games and this policy of 15 minutes to test the game does not help us.
Perhaps the only way to get profits from our games is playhaven that should be added soon.
Bye

mrpacogp

Yeah! i`m near to one year working on my game, with a full of hours. Send a full app and a free app to google play, and all people buy the full app and later they cancelled their purchased.
I think its more interesting to be centralized on app store only....

AfterBurnett

My games aren't being cancelled by the customer... It's an issue with the store. I need to contact Google. Obviously sometimes buyers don't like a game and get a refund and that's fine... But when that happens it says "customer request to cancel". Lately i've been getting the notorious "reason : other" cancellations... Almost every sale... I'm losing a heap of cash...

Ozzie Al

I've brought this up with google play telling them they have left a loophole for theft in their system. Allowing any cancellation is unfare to the seller. We give enough detail in the description for the buyer to make a decision. Imagine buying a candy bar, taking a bit out of it and then getting their money back. Would any manufacturer put up with a store owner making this their policy.

Why don't the rest of you all complain to google to do the right thing by their app suppliers and get rid of refunds? Nothing will change until you do.

3itg

Its just the companies strategy.

Short Version: Apple is Apple-centered, Google is User-centered... and for the same reasons.
Apple thinks a great app store and "cool" devices are the way to keep users happy.
Google thinks an open environment and freedom is the best way to keep users happy.
They both seem to have their benefits, and looking at it from a companies perspective it becomes alot easier to understand there is no one right way... you cant please everyone.

imGua

seems like a fair system for the buyer!

@IcedB

I don't use Google Play, but wouldn't this be pretty unfair to the seller?

The buyer could keep downloading the app and cancel the order every 14 minutes?


Chakku

The people that could do it, don't do it cause they are probably just play pirated games.

Fal01

I think it's probably best this way, I have about 1 in 5 cancelled and i prefer to think that is because the game doesn't work well on their particular device.

I'd rather they cancelled than leave a horrible review because it doesn't work properly..