GooglePlay cancelling a sell

TokuharaTokuhara Member Posts: 94
Everyday I got a sell cancelled at GooglePlay. It says that the customer has cancelled it.
When they do that does they keep the downloaded app?

Comments

  • TokuharaTokuhara Member Posts: 94
    It's strange because there is no errors or complains at the google report. Don't know why it is happening...
  • TokuharaTokuhara Member Posts: 94
    @uptimistik I got no error message at the Google Developer Console, thats why I think its a little strange...
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    It just means they didn't like the app. They are allowed to do that on google.
  • TokuharaTokuhara Member Posts: 94
    Maybe it is...
  • 3itg3itg Member, PRO Posts: 382
    I have a guide published on google play. Some people love it, some people hate it and some don't understand it.
    After getting emails saying an order has been canceled frequently I wanted to know what is going on.

    From Google Support:
    "You will have 15 minutes to cancel an order. To find the "Refund" button and cancel your order:

    Open the Google Play Store app on your device.
    Tap Menu > My Apps.
    Find the app you've purchased that you'd like to cancel and tap to open the details page.
    Within the 15 minutes, you will see the option to "Open" or "Refund" - tap "Refund" to cancel the order."

    They can also not review the app after the return, so if they open it and don't love it within 10 minutes they rush back to the store and click refund in under 15 minutes.
    After the Market became Google Play, this started happening WAY more often.

    Hell, I might just start test driving apps...
    if I like it, ill be too busy playing it to realize 15 min has passed :)
  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    Ugh yet another reason not to sell stuff on google play.
Sign In or Register to comment.