technical support does not respond

nCartoon

I could not publish as an Android
I get (not an apk) error
Did I make mistake?
Did I forget something ?
I think everyone has this problem
and the big problem is that technical support does not respond.
we are pro. we pay for this. and what we get ?
No respond? No fix ?

tenrdrmer

A couple things tho keep in mind is the Bug Reporting and Technical Support don't normally respond unless they need more info from you. If many people are having the same issue they are not likely to respond individually for each report. They are working on the fix and will get it out as soon as possible. Your issue obviously not just just your issue. There are many people reporting that. They did solve most of the people having that issue though with the 0.9.88 patch. so it is important if you want to use Android you should go ahead an upgrade to that version.

I will say that I personally am able to publish to android now without those errors. Some of the publishing issues have been traced to firewall issues on the netwrok the user is using. You might try going to somewhere with free wifi and try publishing to see if you have the same issues.

I can assure you GameSalad is not ignoring your issue. They are working to solve all of the new android issues.

nCartoon

Ok thanks Tenrdrmer
Im Sorry
maybe the mistake from me
I'll redownload GameSalad and will try again

The_Gamesalad_Guru

Read deep into this area of the forum there are many posts about what can cause these types of errors. Check to see if you are making any of these little mistakes. As I read you it seems English might not be your primary language. Using non Latin text characters can cause publishing errors, you might check that.

nCartoon

I did it
the Keysotre Code in two lines I just remove the space to be in one line
and it's working

LaurenSalad

@ncartoon-
Hey, to echo what tenrdrmer is saying, there is a difference between reporting a bug and reporting a customer support issue when using the contact form. The type of issue will determine the level of response that you can expect to receive.

Here is a helpful guide for you to keep in mind:

Customer Support:
Customer Support Issues generally include difficulties with: accessing or using GameSalad Creator, payment systems, account access, technical issues, etc.
Customer service issues are answered via email by our Customer Support team, within 48 business hours of inquiry. Please be mindful that we are not open on weekends or holidays.

Bug Reports:
Bug Reports pertain to encounters with GameSalad Creator (or any of our tools and services) behaving in an unexpected, or obviously broken manner. When submitting please include the encountered behavior, the expected behavior, and the steps to reproduce the encountered behavior.

Our internal team does not respond individually to each bug report received. Our team will only reach out individually (via email) if we need additional information to investigate the reported issue. We will continue to provide general feedback regarding widespread reported issues on the forums.

Hope this helps clarify things!