Pro tech support?

Fodder76Fodder76 Member Posts: 154
edited November -1 in Tech Support
Hi there,

I'm a recent pro member. I remember reading that pro members get premium support. How do we go about receiving this? I've been trying to get a file submitted and looked at all day, and I haven't received a response about it. Also, the system for submitting files is broken, it gives me a somewhat obnoxious 'oh noes!' error message.

Thanks very much,

Chris

Comments

  • calvin9403calvin9403 Member Posts: 3,186
    well I think the support is a bit weird because sometimes GS won;t reply to my mail within 24 hrs

    I have one email that is there for 2 weeks already and still no reply
  • YodapolloYodapollo Inactive, Chef Emeritus Posts: 447
    @Fodder76

    Thanks for pointing this out. We're working on getting the submission system fixed ASAP. You should be receiving a response shortly. Thanks for your patience.

    --Yodapollo
  • calvin9403calvin9403 Member Posts: 3,186
    glad to here that yoda!
  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    I have told them in every survey since the Priority Support was announced they need a separate contact form only accessible by Pro Accounts so they are sure to get the Priority Support. Hopefully what yoda speaks of is something like that.
    Warning There was an error rendering this rich post.
  • Fodder76Fodder76 Member Posts: 154
    Thanks for the replies everyone. I did get an email from GS, and ended up submitting my app through Dropbox instead. Here's hoping there is a quick fix!

    And yes tenrdrmer, sounds like a good idea!
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